PRODUCT DELIVERY

Dalila Gebran SL undertakes to deliver the goods in perfect condition to the address given on the order form. To facilitate deliveries, we recommend that buyers indicate an address where the order can be delivered during normal business hours. Dalila Gebran SL is not responsible for errors in delivery caused when the delivery address entered on the order form by the buyer is wrong, does not exist, or has been omitted. The legal maximum period for delivery is 30 days; however, deliveries will usually take place between 1 - 6 working days maximum after confirmation of the purchase order, depending on the chosen delivery method: standard or express. These transit times are estimated for main cities, not being considered the delays due to residential locations or outskirt areas. The same applies to delays caused by national customs. Dalila Gebran SL is accountable for all shipping costs (incl. export/import tariffs and duties), except for those which are to be covered by the customer due to local customs requirements.

In the event of delivery delays attributable to Dalila Gebran SL, the buyer may cancel the order according to the procedure described in ‘Returns’ in the same way as a defective delivery – but without incurring shipping costs. Instances will not be considered as late deliveries where the order has been made available to the buyer by the shipping company within the agreed time and the buyer was unable to receive the order for reasons attributable to the buyer.

Dalila Gebran SLL is not responsible for any delays caused by national customs services, as well as additional costs originated at the national customs. Deliveries will be made with all export/import duties and taxes included, except for those countries where the national customs only accept the dispatch of goods covered by the buyer. In that case, Dalila Gebran SL will proceed to the return of the goods if the buyer does not cover the expenses demanded by the customs authorities. A refund will be made by Dalila Gebran SLL within 14 days of return of the purchase order.

If at the time of delivery the buyer is absent, the shipping company will leave a note indicating how to arrange a new delivery. If after seven working days of attempted delivery, the delivery has not been arranged, the buyer must contact Dalila Gebran SL. If the buyer does not do so, then ten days after the first attempted delivery, the order will be returned to Dalila Gebran SL, and the buyer will be responsible for the return shipping costs and any associated management costs. On delivery, the buyer must check the condition of the packaging and indicate on the delivery note from the shipping company any visible damage or irregularities. If subsequently, after examining the product, the buyer detects any breakage or damage caused during shipping, the buyer must inform Dalila Gebran SL by email as soon as possible so that a return can be processed.